We're currently not able to do any local deliveries, however you can still pop in to collect. Sincere apologies for any inconvenience.

Privacy Policy

Protecting your personal information is incredibly important and we do this in compliance with both the Data Protection Act and GDPR.

Our Promise

We will only ever use your data to process your order, to contact you regarding the order and to keep you up to date with useful product information and occasional special offers. We simply wish to provide you with the best possible service and we only use the necessary data to deliver happiness for you on every occasion.

You're in control...

If you want us to keep in touch, we will. If not, that's no problem. If you ever want to unsubscribe - this can be done by simply clicking 'unsubscribe' on any of our emails or you can email us at sales@theredroseflorist.co.uk.

Rest Assured...

We store all your personal data securely, we don't sell your data to anyone and finally we won't keep your data any longer than needs be.

How we use your data and why:

Name and contact details of you and your recipients:

To enable us to deliver your gift we need this information to complete your order.
To keep in touch - if needs be - with regard to your order, providing you with the best possible service.
To keep you up to date on news, latest gifts, special offers and discounts – unless of course, you choose not to be included on our mailing lists.
To detect and prevent potential fraudulent activity

Your payment information

To take payment or refund you. We can't uphold our contract with you without this information! However, we do not store your card details. If you have a current subscription with us, you card details will be stored with our secure payment provider under contract with ourselves in compliance with the Payment Card Industry Data Security Standard (PCI DSS).

We also use your payment information to help detect and prevent any potential fraudulent activity.

Your order history

Our customer support team need this information to help you with any order queries, complaints and of course thank-yous, it' so we can provide you with the best possible customer care and support.

We also use your order history for our reports to help us to understand and provide you and future customers with the best possible products and service.

How you use our website

To improve your overall experience, we use a web analytics function. This records device data i.e. whether you are visiting our site using a computer, phone or tablet; what operating system or browser this employs; as well as device model. It also enables us to see what pages you have visited and where you've clicked, this is performed through the use of cookies. We use this information solely to improve your experience on our website. Please note this information is completely anonymous.

Your responses to competitions and promotions

We need this information to carry out our contract with you – Without this information you wouldn't be able to enter competitions or receive promotions from us. You are not obliged to provide us with your personal information, however if you don't, you may not be able to complete your purchase with us. This may also impact your overall customer experience. But, this is your choice and we will always respect your decision.

Sharing your information

We never sell your data to any third party we simply use it to fulfil your order and through our consumer-customer relationship we aim to earn your trust and respect your privacy at all times.

In the process of fulfilling your order or marketing requests we do pass your data onto the following parties:

Our payment service providers SecureTrading and PayPal.
Our marketing distribution company Mailchimp.

Marketing messages

If you have purchased with us at anytime you will begin to receive occasional marketing messages by email or post, unless you have otherwise stated that you do not wish to receive these. We will continue to send marketing messages until you either unsubscribe or 36 months have passed and you haven't opened one of our emails.

You can stop marketing materials being sent at any time by clicking 'unsubscribe' at the bottom of one of our emails or contacting our customer support team. Once you have unsubscribed, this will be actioned within 5 working days.

Please note stopping marketing messages will not stop order confirmation emails and order updates from being received.

If you wish to amend any of your details, this can be done by clicking the 'amend my details" at the bottom of one of our emails or contacting our customer support team. Any amendments will be actioned within 5 working days.

Keeping your information

We will hold your data for as long as you continue to open our emails, if after 36 months you have never opened an email we will remove you from our marketing list, however we will continue to keep records of your orders to meet our legal requirements, as well as for reporting purposes. If you wish for us to anonymise your data, we can. Upon anonymisation your data will have no indication that it had once belonged to you.

Your rights

We believe that it is very important that you are aware of your rights as follows:

The right to access your personal data held by us.
The right to be informed about how we use your personal data.
The right to request any incorrect data to be rectified.
The right to request that we cease processing your data.
The right to request that we anonymise your data.
The right to stop direct marketing messages.
The right to request your data to be transferred to either yourself or another service provider.
The right to withdraw consent.
The right to file a complaint with the Data Protection Regulator – in the UK this is the Information Commissioner's Office. Details of how to contact them can be found at ICO.org.uk.

If you wish to exercise any of your rights, or have any questions we will be more than happy to help, simply send any queries to sales@theredroseflorist.co.uk.