Please note: We're currently only accepting collections in store, no local deliveries are available unless it's a sympathy piece.

Terms & Conditions

Important Points

We highly recommend —especially for large orders— that you give us as much notice as possible to ensure we have the stock available.

It is vital that you supply as much information with your order as possible, including an active email address and a daytime telephone number, just in case there are any problems.

Once you have submitted your order you should be taken to a "Thank You" screen giving you the main details for your order. You will also receive an auto-generated order confirmation email.

IF YOU DO NOT RECEIVE THIS NOTIFICATION PLEASE CHECK YOUR SPAM FILTER. IF YOU STILL CAN'T FIND YOUR CONFIRMATION EMAIL YOU MUST CONTACT US IMMEDIATELY AS WE MAY NOT HAVE RECEIVED YOUR ORDER.

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Order Amendments

If you need to advise us of any changes to your order, please get in touch at least one full working day before the day of despatch to allow us to respond in time.

During our peak periods around Valentine's Day, Mother's Day and Christmas we require at least three full working days notice to fulfil your amendment request.

If an amendment request is received too late we will of course endeavor to still make the changes requested but we cannot guarantee it.

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Order Cancellations

If you need to cancel your order please get in touch at least one full working day before the day of despatch to allow us to respond in time.

During our peak periods around Valentine's Day, Mother's Day and Christmas we require at least three full working days notice to fulfil any cancellation requests.

If a cancellation request is received too late we may be able to prevent your order from being despatched or indeed if it's en route from being delivered but we cannot guarantee it.

All orders cancelled with sufficient notice will incur a 2.5% cancellation fee to cover the card processing fees and the additional administration involved.

All refunds for cancelled orders will be made within three working days of the cancellation request being received.

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Order Payment

All prices stated include service and one of our delivery options as standard. There are no hidden charges.

The Red Rose Florist accepts all major credit and debit cards including Visa, MasterCard, American Express, Delta, Maestro, Solo, Electron, JCB & PayPal.

Please note that theredroseflorist.co.uk is a service operated by www.TRRS.org Ltd (Registered in England, Company Number 5359299).

All prices are quoted in UK Sterling and this is how we will charge your card. For customers placing orders from outside the UK your card company will take care of any exchange facilities through your statement.

We reserve the right to refuse any orders which remain unpaid, appear fraudulent or for which we are not completely satisfied with.

Payment will be taken at the time of your order, irrespective of the delivery date.

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Delivery Address

To achieve our greatest efficiency we require full and concise addressing details. It is most important for every order to contain the fullest, normal address details. THE MOST IMPORTANT DETAIL IS THE ADDRESS POSTCODE.

Provided full address details are supplied, as requested, all deliveries should be made very precisely.

We cannot be responsible for any problems, which occur as a result of incorrect information. If a totally incorrect address is supplied, an old address for the recipient or the wrong number in the road for example, the delivery will be made to that address. We will not be responsible for leaving at the address as given.

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Delivery Problems

From time to time situations may occur which will influence our ability to provide the same high level of service. You as the customer would be kept informed at the earliest opportunity and alternative action may need to be agreed. Examples of this type of problem are 1) Adverse weather 2) Civil unrest 3) Strikes 4) Fuel shortages 5) Communications failures 6) Acute flower or material shortages. Placing an order with us means the acceptance of reasonable alterations and delays to our service under these conditions.

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3rd Party Locations

These premises would include hotels, hospitals, business, factory/office block, golf club, function room, wedding reception and many other non-domestic situations.

The main problem is that people move around. We can only deliver to a person if they are in the location we are told they should be in. If an order is sent to someone at a hotel and they have left early, we cannot be responsible. The gift will be left at that location and it becomes the responsibility of the recipient to collect it.

We must emphasize that your delivery will be made to the nearest point in the location that is allowed. We cannot be responsible should your order then not be made available to the intended recipient.

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Leave safe or with a Neighbour

Due to the perishable nature of our goods we ask you to specify a safe place if no-one is in.

We must emphasize if no additional instructions are received then you are giving us permission to leave your order safe or with a neighbour if deemed appropriate by the individual delivery driver concerned at the point of delivery.

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Satisfaction Guaranteed

The goal we have set ourselves at The Red Rose Florist is to make every customer a satisfied customer. All our flowers are guaranteed a vase life of 7 days (with most lasting well beyond that).

To ensure that your Flowers arrive in a timely fashion, please check that all information entered on the order form is complete and accurate. It is important that the recipient carefully reads and follows the directions outlined on the Care Guide. This care information is designed to supply your recipient with the ability to enhance the life of their flowers for as long as possible.

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Availability of Flowers

In the unlikely event of any unavailability of flowers ordered, we undertake to contact you first to discuss the order or if time constraints dictate otherwise we will fulfil your order with the closest matching bouquet available of at least the same value.

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General

All copyrights, trademarks and other intellectual property rights in the design and content of this web site are reserved to us and our licensors. Any copying of the design or contents or other unauthorized use will infringe our rights.

This website may from time to time contain links to other web sites on the Internet. We are not responsible for the availability or content of those web sites.

Nothing in these conditions affect your statutory rights.

These terms and conditions shall be governed by English law and the parties hereby agree to submit themselves to the exclusive jurisdiction of the English Courts.

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